Job Detail

IT/Desktop Support

Job ID:
12 months 
Mon-Fri, 40 hours per week 
Client Industry:
Date Added:
Start Date:
San Antonio, TX 78218  
Pay Rate:
Career Field:
Information Technology (IT)


APR has been engaged to identify hard working Desktop/IT Support/Technical Provider Liaison


LOCATION: San Antonio, TX 78288

CONTRACT: 6-12 months; possibility of contract-to-hire

SCHEDULE: Monday- Friday

Pay Rate: $17.75/hr


Job Summary

The Technical Provider Liaison is responsible for conducting new provider technical orientation including implementation of software, monitoring and performance of providers via teleconferencing tools. Ensure execution of policies and procedures, provider and provider staff education for updates and maintenance of QTC specific tools.


Essential Duties and Responsibilities

• Conduct new provider technical orientation and re-orientation as needed including implementation, monitoring and performance of providers and business tools

• Creates, maintains and delivers training curricula via teleconferencing tools

• Responsible for supporting the execution of policies and procedures, provider and provider staff education on workflow training, updates and maintenance on processes and tools specific to QTC

• May provide quality assurance through medical report review and specialty exam reports and provide feedback to providers

• Responsible for timely and accurate completion of daily workload, ensure departmental standards are met related to timeliness and accuracy of provider modifications and aid in resolution of administrative issues, concerns or problems

• Assist in creating training aids for providers and staff as necessary

• Perform other duties and responsibilities as assigned



• Experience with Windows and Mac platforms and MS Office applications

• Experience with multiple operating systems and web browsers

• Knowledge of Citrix application, installations and troubleshooting

• Ability to troubleshoot technical issues with providers in person and/or WebEx (e.g., unlocking medical records, password resets, etc.)

• Basic knowledge and understanding of CRM

• Effectively interface with clients, Operational/Clinic personnel, claimants, and providers on a regular basis

• Ability to effectively manage competing priorities, with a sense of urgency

• Demonstrated ability to work independently, take initiative and be self-motivated, as well as work in a team environment

• Good Presentation skills

• Good communication skills

• Excellent customer service skills

• Knowledge of training needs assessment and gap analysis

• Ability to quickly learn a variety of systems/software including proprietary


Don't miss out on this amazing opportunity! If you feel your experience is the match for this position please apply today and join our team. We look forward to working with you!




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Equal Opportunity Statement:

“APR Consulting, Inc. is an equal opportunity employer and will consider all applications for all positions equally without regard to race, sex, age, color, religion, national origin, veteran status or any disability as provided in the Americans with Disabilities Act. APR Consulting, Inc. participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.”

E-Verify Statement:

APR participates in the E-Verify Employment Eligibility Program.