Job Detail

Operations Supervisor (Healthcare)

Job ID:
54202
Type:
Temp-to-Hire  
Duration:
3 months 
Schedule:
Monday - Friday 8:00am – 5:00pm 
Client Industry:
Healthcare 
Date Added:
05.13.20  
Start Date:
05.13.20  
Location:
San Antonio, TX 78228  
Pay Rate:
Career Field:
Medical

DESCRIPTION

APR has been engaged to identify hard working Operations Supervisor (Healthcare).

LOCATION: San Antonio, TX 78229

CONTRACT: Temp-to-hire

SCHEDULE NEEDED: 

Monday - Friday 8:00am – 5:00pm

Over-time Required: Occasionally

COMPENSATION:

PAY RATE:

$26.00 hr / $54,080 annually

DESCRIPTION:

Job Summary:

Oversees the status of operational team, schedules and prepares reports, monitors and develops resolutions to meet productivity, quality, and client satisfaction goals and objectives. Participates in ongoing projects under the supervision of the Operations Manager or Project Manager.

Essential Duties and Responsibilities

  • Responsible for the specific team performance in order to achieve the operational goals of timeliness, quality, and customer service
  • Responsible for coordinating subordinate employee onboarding and training, performance assessment, work assignments, salary, and recognition/disciplinary actions
  • Manage processes and procedures to ensure timely and quality completion of work according to clients contractual obligations
  • Responsible for the daily operational workflow, to include communication with external and internal customers, resolution of claimant, provider, and client issues, and identify workflow concerns for specific cases and employees
  • Ensure the use of best practice workflows and operational excellence in activities are utilized
  • Direct the training of team members on workflow and contractual modifications expeditiously 
  • Manage processes focused on effective customer service, ensure immediate escalation of issues, and participate in meetings to discuss the case management process
  • Analyze and report on a monthly and quarterly basis operational statistics
  • Perform other duties and responsibilities as assigned

Competencies:

  • Strong leadership skills with the ability to prioritize and delegate effectively
  • Demonstrated ability to work independently, take initiative and be self-motivated
  • Ability to effectively manage competing priorities with a sense of urgency
  • Sound knowledge and understanding of medical terminology and body systems
  • Strong communication skills, both verbal and written
  • Possess excellent organizational and follow up skills, with a strong attention to detail
  • Possess and demonstrate skills necessary to analyze information, problems, procedures and situations
  • Proficient in Windows operating systems and Microsoft Office suites
  • Strong working knowledge of electronic scheduling systems and Electronic Medical Records (EMR)
  • Strong working knowledge of case management programs

Education and/or Experience: (includes certificate & licenses)

  • Bachelor's degree from an accredited college in a healthcare related field or equivalent experience/combined education
  • Minimum 6 years of supervisory or management experience preferably in a heath care setting
  • Project management and medical case management life cycle experience is preferred
  • Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation

Don't miss out on this amazing opportunity! If you feel your experience is the match for this position, please apply today and join our team. We look forward to working with you!

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Equal Opportunity Statement:

“APR Consulting, Inc. is an equal opportunity employer and will consider all applications for all positions equally without regard to race, sex, age, color, religion, national origin, veteran status or any disability as provided in the Americans with Disabilities Act. APR Consulting, Inc. participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.”

E-Verify Statement:

APR participates in the E-Verify Employment Eligibility Program.