Job Detail

Service Desk Analyst

Job ID:
6 months 
5 x 8 Days - 3pm - 11pm 
Client Industry:
Date Added:
Start Date:
San Diego, CA 92111  
Pay Rate:
Career Field:
Information Technology (IT)


APR Consulting, Inc. has been engaged to identify a Service Desk Analyst
Location: San Diego, CA 92111 (Various locations)
Position: Service Desk Analyst Pay Rate: $29/hr Duration: 21 Weeks Shift: Monday-Friday, 40 hours a week (3pm to 11pm PST) Training will be (Training will be 7AM-330PM)
Job Description:
Provides day-to-day workstation replacement services for the Annual Information Services PC Refresh. Removal of old workstations and installation of new workstations. Imaging and configuring new workstations including peripherals, software, and network printers. Work with users to validate functionality after replacement and assist with any issues. Perform wire management for ease of troubleshooting and user / equipment safety. Surplus any old equipment to ensure proper disposal according to departmental best practices.

Professional who applies acquired job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity; exercises judgment within defined guidelines and practices to determine appropriate action. Applies professional business / technical support concepts to resolve hardware, software, and networking issues of moderate scope and complexity for a broad range of applications where analysis of situations or data requires a review of a variety of factors. Within defined procedures and practices, determines appropriate action. Provides escalated, broad technical support. Plans and implements hardware and software upgrades. Troubleshoots resolves or appropriately triages moderately complex network connectivity issues.

Job Responsibilities:
  • Refresh is typically conducted during non-peak business hours to reduce impact to end users (afternoons, early mornings)
  • Hours worked can vary depending on site needs.
  • Experience conducting escalated, broad technical support including hardware and software tests, analyzing test results, and producing reports of conclusions and recommendations.
  • Experience in use and knowledge of networking protocols such as DHCP, TCP / IP, etc.
  • Demonstrated skill in configuring, troubleshooting, and supporting escalated end-user client systems including desktop, laptop, and mobile computing devices.
  • Broad knowledge of enterprise system functions, dependencies, and interactions and ability to use this information to troubleshoot.
  • Requires interpersonal skills to work with both technical and non-technical personnel at various levels in the organization.
  • Experience developing and administering formal technical training to users at a variety of levels. Ability to elicit and communicate technical and non-technical information in a clear and concise manner.
  • Demonstrates problem-solving skills.
  • Working knowledge of desktop and business / technical support systems.
  • Demonstrated judgment to delegate/escalate issues appropriately.
  • Requires interpersonal skills to work with both technical and non-technical personnel at various levels in the organization.
Our client is one of the largest Healthcare Staffing Providers in the United States, to be assigned at one of their affiliated hospitals/healthcare facilities.
This particular client is requiring that all new hires show proof of vaccination.
However, accommodations may be made for those with disabilities or religious reasons who cannot obtain a vaccine.  
Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Don't miss out on this amazing opportunity! If you feel your experience is a match for this position please apply today and join our team. We look forward to working with you!


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Equal Opportunity Statement:

“APR Consulting, Inc. is an equal opportunity employer and will consider all applications for all positions equally without regard to race, sex, age, color, religion, national origin, veteran status or any disability as provided in the Americans with Disabilities Act. APR Consulting, Inc. participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.”

E-Verify Statement:

APR participates in the E-Verify Employment Eligibility Program.