Job Detail
Inventory Customer Service Representative
DESCRIPTION
A chemicals/manufacturing client is looking for an Inventory Customer Service Representative that is responsible for inventory control of sample bottles and shared lab supplies and interface with customers to resolve issues including those with billing, sample data questions, and quote enquiries are resolved in a timely manner.
LOCATION: Dallas, TX 75243 POSITION: Inventory Customer Service Representative CONTRACT: 6 months or longer, temp to hire PAY RATE: $22-$25/hr., depending on experience SHIFT: 1st shift, M-F, 9:00 am – 6:00 pm, 40 hrs. a week
RESPONSIBILITIES
- Responsible for inventory control of sample bottles and shared lab supplies. This includes order sample bottles, washing and returning to inventory cleaned bottles.
- Interface with customers to resolve issues including those with billing, sample data questions, and quote enquiries are resolved in a timely manner.
- Interface with supplier to ensure that deliveries are on time, correct inventory levels are maintained, and non-conforming material is returned in a timely manner.
- Provide feedback to customers and management when sample load varies significantly from historical trends and it is impacting inventory levels.
- Maintain a list of all supplier contacts including account Reps.
- Elevate all critical lab supply inventory shortage situations to all parties affected and the appropriate levels of management.
- Navigate LIMS system, receive samples, create reports and be able to look up samples in the lab both historically and in real time.
- Perform shipping and receiving functions to send sample bottles and chemicals to customers and receive samples and supplies following safety guidelines.
- Create Work Orders and Invoice customers as needed.
- EOM Billing and reporting to key strategic customers.
REQUIREMENTS
- High School Diploma or GED
- 5+ years of customer service experience
- Ability to identify and analyze situations when customer analytical request does not match the quote or other paperwork.
- Familiar with Oracle and LIMS Applications. Experience with another computerized system for purchasing, and inventory.
- Ability to effectively utilize MS Word and Excel.
- Ability to communicate and coordinate issues with several levels within the organization.
- Ability to Work in a Team Environment.
At a minimum, a 7-year background check, education verification, employment verification, and drug screen will be conducted upon hire. Your suitability for employment is contingent upon successfully passing these required pre-employment screenings.
About our Client: Our client is a multinational company who aims to deliver innovative gas solutions and technologies to their customers in various industries, driving their performance and helping them reduce their environmental impact.
About APR: Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Don’t miss out on this amazing opportunity! If you feel your experience is the matched for this position, apply today and join our team. We look forward to working with you!
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Equal Opportunity Statement:
“APR Consulting, Inc. is an equal opportunity employer and will consider all applications for all positions equally without regard to race, sex, age, color, religion, national origin, veteran status or any disability as provided in the Americans with Disabilities Act. APR Consulting, Inc. participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.”
E-Verify Statement:APR participates in the E-Verify Employment Eligibility Program.