Customer Service Agent

  • Location: Cypress, California
  • Type: Contract
  • Job #76727

APR has been engaged to identify a hardworking Customer Service Agent for one of our biggest clients in the automotive industry.

LOCATION: Cypress, CA 90630
POSITION: Customer Service Agent
DURATION: Potential to be converted depending on business needs
SHIFT: 1st shift, needs to be flexible, either M-F, 8:00 AM – 5:00 PM, or M-F, 7:00 AM – 4:00 PM
 
PAY RATES:

  • $22/hr. – base rate
  • $22.50/hr. – bilingual Spanish

 
This will be an ONSITE role
 
Typing Skills Test and a Microsoft Word and Excel Test are required with each submission. Must reach at least 50 wpm and at least an 90% passing score for the Word and Excel test.
 
JOB DUTIES

  • Handle inbound Customer Service calls (approximately 60+ phone calls daily)
  • Assist customers with account updates (Due Date Changes, Address Changes, Name Changes, Extension Requests)
  • Assist customers with monthly payments
  • Provide payoff quotes to customers and dealerships
  • Assist customers with their HFS/AFS.com accounts
  • Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives)
  • Become a productive member of the department (meet quantitative objectives)
  • Maintain enthusiastic and positive attitude
  • Attendance – being here on time ready to work at the start of the shift

 
ASSIGNMENT DESCRIPTION

  • Ideal for those looking for an entry-level position in the general field of Customer Service, Customer Accounts, and/or Automotive Finance
     

DESIRED SOFT-SKILLS

  • Must be able to type 50-60 wpm
  • Proficient with Microsoft Word and Excel
  • Excellent verbal communication skills (easy to understand)
  • Able to multi-task (ability to talk and type simultaneously is a must)
  • Customer service oriented
  • Self-starters
  • Eager to learn
  • Bilingual a plus

 
EDUCATION

  • Associate’s or Bachelor’s degree graduate
    Be prepared to provide proof of education, either a picture or a scanned copy of your diploma/transcripts

 
About our Client:
One of the leading subsidiaries for an automotive industry that provides financing and leasing solutions for automobiles, motorcycles, power equipment, marine, aircraft, and parts and accessories
 
About APR:
Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide.
 
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
 
Don’t miss out on this amazing opportunity! If you feel your experience is the matched for this position, apply today and join our team. We look forward to working with you!
 

#SLA

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About APR Consulting
APR Consulting, Inc., is one of the most trusted talent acquisition and workforce solutions providers in the United States. Known for exceptional responsiveness, agile strategies, and consistently high-level talent, the firm has become a go-to for organizations and managed services providers navigating complex change and urgent challenges. Since its founding in 1980, APR has transformed from a California IT-focused staffing firm to a full-service solutions provider filling a wide range of positions and serving over eight industries — including aerospace and defense, healthcare, IT, telecom, hospitality/gaming, sports/entertainment, government, and utilities –– in all 50 states, with a loyal roster of more than 850 specialized professionals.