Advanced Technical Service Associate (Secret Clearance)

  • Location: Scottsdale, Arizona
  • Type: Contract
  • Job #76756

Our DOD/Aerospace client is looking to fill an Advanced Technician Service Associate position that just opened in Scottsdale, AZ. In this role you will respond to customer product inquiries via telephone or in written internet-based email or chat sessions. You will also troubleshoot problems with malfunctioning electro/mechanical equipment or software applications. To be considered, you will have an Associate’s degree or equivalent is required plus a minimum of 3 years of relevant experience. Must have an active Secret Clearance.

Location: Scottsdale, AZ
Position: Advanced Technical Service Associate (Secret Clearance)
Contract: 24 months with opportunity to go direct/permanent

Pay: $34.05/hour

**NOTE: MUST HAVE AN ACTIVE SECRET SECURITY CLEARANCE**

Responsibilities:

  • Responds to customer product inquiries via telephone or in written internet-based email or chat sessions
  • Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters
  • Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities
  • Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action
  • Documents customer information and recurring technical issues to support product quality programs and product development

Knowledge, Skills and Abilities:

  • Demonstrates good judgment in selecting methods and techniques for obtaining solutions
  • Builds productive internal/external working relationships
  • Normally receives general instructions on routine work, detailed instructions on new projects or assignments
  • Developing professional expertise, applies company policies and procedures to resolve a variety of issues
  • Proficient and able to perform all responsibilities associated with the position

Desired Skills/Experience:

  • Network/ IT systems management
  • SQL server
  • Software administration
  • Troubleshooting in a windows environment.
  • Experience with failure and root cause analysis reporting.
  • Direct customer service and/or direct customer interaction experience is a plus
  • Knowledge of CA Spectrum One Click software suite.
  • Experience with Oracle CRM
  • Microsoft Terminal Server
  • HBSS
  • Anti-Virus
  • network monitoring tools
  • Asset management software
  • Microsoft Windows Active Directory tools a big plus.
  • Support of DoD or DHS systems is desired

About our client:
Our client is a mission critical DOD – Aerospace defense contractor developing solutions that will lead, serve, and protect our country.  Our client develops strategic systems for defense, civil government, intelligence and cyber end users on a international basis.

About APR:
Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Don’t miss out on this amazing opportunity! If you feel your experience is a match for this position, please apply today and join our team. We look forward to working with you!
 
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About APR Consulting
APR Consulting, Inc., is one of the most trusted talent acquisition and workforce solutions providers in the United States. Known for exceptional responsiveness, agile strategies, and consistently high-level talent, the firm has become a go-to for organizations and managed services providers navigating complex change and urgent challenges. Since its founding in 1980, APR has transformed from a California IT-focused staffing firm to a full-service solutions provider filling a wide range of positions and serving over eight industries — including aerospace and defense, healthcare, IT, telecom, hospitality/gaming, sports/entertainment, government, and utilities –– in all 50 states, with a loyal roster of more than 850 specialized professionals.