Patient Navigator Specialist

  • Location: Santa Barbara, California
  • Type: Contract
  • Job #77041

APR Consulting, Inc. has been engaged to identify a Patient Navigator Specialist
Location: Santa Barbara, CA 93105 – 100% on site
Position: Patient Navigator Specialist
Pay Rate: $25.86/hr
Duration: 13 weeks
Expected Shift: Day 5×8-Hour (8:30-5 and 9-5:30)
*Disclaimer – high cost of living, please ensure that traveler has researched prior to submitting!


  • High school diploma/GED
  • Two (2) years of experience in an office, hospitality, or customer service environment
  • Basic MS Word, Outlook and Excel skills; 35 wpm keyboard/typing speed Preferred
  • Associate's degree in related field
  • MS Office Suite. Experience working with Epic. Knowledge of medical terminology
  • Two (2) years of Patient Access or healthcare scheduling experience
  • Certified Revenue Cycle Representative or Certified Patient Access Specialist (HBI)

Technical Requirements:

  • Basic MS Word, Outlook and Excel skills; 35 wpm keyboard/typing speed, MS Office Suite.
  • (Preferred: Experience working with Epic. Knowledge of medical terminology)

Years of Related Work Experience:

  • Two (2) years of experience in an office, hospitality, or customer service environment

The Patient Navigator Specialist connects the Cottage Health community with efficient access to care. The position is responsible for scheduling appointments, verifying insurance, reviewing/editing/ obtaining pre-authorizations, and communicating directly with clinical staff/offices on pertinent patient information. Staff are adept at resolving any general inquiries posed by patients and callers. Provides exceptional customer service and demonstrates dedication to the organization's mission, vision, and values.

This is not an exhaustive statement of duties, responsibilities, or requirements. Employees will be required to perform any job, with related instruction given by their supervisor, subject to reasonable accommodation.

  1. Answers incoming calls and other contact methods with standard professional department greeting and follows appropriate scripts. Offers prompt and efficient assistance for coordination of patient appointments, provides updates and follow up with patients when appropriate, and communicates with clinics using the proper channels. Schedules appointments across multiple service lines. Makes outbound calls as required.
    • Percentage of time: 40%
  2. Responsible for maintaining updated information on patient accounts, including demographics, insurance and financial information. Advises patient/guarantor of benefits and offers estimates on financial responsibility, collects payment when appropriate from patient/guardian. Reviews, edits and obtains authorization as specified by insurance companies prior to patient services. Contacts departments and/or patient when additional information is required or to alert them regarding pending/or denied authorization status. Monitors and maintains all centralized work queues. Answers inquiries pertaining to patient accounts and counsels patient needing financial assistance.
    • Percentage of time: 50%


  1. Assists with employee onboarding and training as needed. Tasks assigned by Supervisor or Manager
    • Percentage of time: 10%

Our client is the one of the largest Healthcare Staffing Provider in the United States, to be assigned at one of their affiliated hospitals/healthcare facilities.

This particular client is requiring that all new hires show proof of vaccination. However, accommodations may be made for those with disabilities or religious reasons who cannot obtain a vaccine.
Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Don't miss out on this amazing opportunity! If you feel your experience is a match for this position please apply today and join our team. We look forward to working with you!

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About APR Consulting
APR Consulting, Inc., is one of the most trusted talent acquisition and workforce solutions providers in the United States. Known for exceptional responsiveness, agile strategies, and consistently high-level talent, the firm has become a go-to for organizations and managed services providers navigating complex change and urgent challenges. Since its founding in 1980, APR has transformed from a California IT-focused staffing firm to a full-service solutions provider filling a wide range of positions and serving over eight industries — including aerospace and defense, healthcare, IT, telecom, hospitality/gaming, sports/entertainment, government, and utilities –– in all 50 states, with a loyal roster of more than 850 specialized professionals.