• Location: Mesquite, Nevada
• Type: Direct Hire
• Job #79598
• Salary: $75,000

APR Consulting, Inc. has been engaged to identify a Casino Marketing Host

Location: Mesquite, NV 89027
Position: Casino Marketing Host
Salary:  $65 – 85k
JOB SUMMARY:
As a Casino Marketing Host, you will play a pivotal role in cultivating and maintaining relationships with VIP guests while providing exceptional customer service. This role requires a personable and professional demeanor, strong customer service skills, and the ability to manage multiple tasks in a fast-paced environment. The Casino Marketing Host will work closely with the marketing team to attract and retain high-value customers, providing personalized services to ensure their loyalty and continued patronage.
ESSENTIAL JOB FUNCTIONS:

• Serve as the main point of contact for VIP guests, offering personalized assistance and addressing any needs or requests they may have.
• Monitor guest activity and preferences using the casino’s player tracking system.
• Identify potential high-value players and ensure they receive appropriate attention and incentives.
• Coordinate and promote casino events, tournaments, and special promotions to attract and retain guests.
• Ensure guests are informed about and invited to exclusive events.
• Address and resolve guest complaints and issues, ensuring a positive resolution and maintaining guest satisfaction.
• Provide exceptional service to enhance the guest experience.
• Telemarketing to active and inactive customers by telephone to further maintain Company and customer satisfaction.
• Ability to handle confidential information with professionalism and discretion.
• Other job related duties as assigned and instructed by management.

CUSTOMER SERVICE EXPECTATIONS:

• Project a polished, professional image.
• Respond to guest and team member needs efficiently.
• Meet and greet all guests with a pleasant and friendly attitude via the telephone or in person.
• Work with fellow team members to create an atmosphere of enthusiasm and merriment.

JOB QUALIFICATIONS:

• Two (2) years or more of Casino or Marketing experience required.
• Must be computer literate.
• Must possess strong problem solving and communication skills.
• Must be able to multi-task, must be well organized and must be a problem solver.
• Must be able to read, write, and communicate clearly in English.

 

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About APR Consulting
APR Consulting, Inc., is one of the most trusted talent acquisition and workforce solutions providers in the United States. Known for exceptional responsiveness, agile strategies, and consistently high-level talent, the firm has become a go-to for organizations and managed services providers navigating complex change and urgent challenges. Since its founding in 1980, APR has transformed from a California IT-focused staffing firm to a full-service solutions provider filling a wide range of positions and serving over eight industries — including aerospace and defense, healthcare, IT, telecom, hospitality/gaming, sports/entertainment, government, and utilities –– in all 50 states, with a loyal roster of more than 850 specialized professionals.