Patient Services Representative
APR Consulting, Inc. has been engaged to identify a Patient Services Representative
Location: Fairfax, VA 22031
Position: Patient Services Representative
Pay Rate: $20/hr
Duration: 8 weeks
Expected Shift: 10:30am-7pm ; Monday-Friday, 40 hrs/week
JOB SUMMARY
*Could be required to cover an additional center as well if needed in Arlington/Ballston** Candidates should request the location of the other potential center they might be covering during the interview.
*This role could be more admin heavy or front desk and will be discussed during the interview.
JOB DESCRIPTION:
The Patient Service Representative is responsible for acting as the first point of contact for patients by greeting, gathering information, registering and posting payments. This position is critical to Solis Mammography: by providing outstanding patient care and maintaining the flow of the center, the Patient Service Representative impacts the profitability of the organization.
• Understands, promotes and demonstrates the Solis Way.
• Greet patients in a professional and friendly manner.
• Completely and accurately register patients including: input of demographic and insurance information into our RIS (Radiology Information System) and verifying accuracy of existing information.
• Explain forms to patients and assist with form completion, via paper or tablet, as necessary.
• Process necessary paperwork by scanning documents that need to be linked to the patient’s medical record and maintaining confidentiality.
• Responsible for collecting patient payments which can include explaining benefits given from insurance verification when necessary.
• Escort patient to dressing area, explain dressing procedure, and report wait time if assigned;
• Prepare paperwork for future appointments incorporating additional paperwork needed for specific exams or payors as necessary.
• Ensure all diagnostic tests have required orders, request as needed and follow-up on outstanding requests.
• Schedule and reschedule patients as necessary.
• Generate daily invoice journal at the end of each day and reconcile payments using Daily Reconciliation Report.
• Ability to effectively communicate information in one-on-one and small group basis to pertinent individuals.
• Participate in front office training to stay abreast of front office policy and procedures.
• Performs other work-related duties as assigned.
Skills/Qualifications:
• High School diploma
• Two years of healthcare registration or customer service experience preferred
• Basic knowledge of cash handling
• Basic knowledge of medical terminology, preferred
• Ability to read, write, and comprehend simple instructions and short correspondence
• Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions
• Ability to perform basic mathematic calculations: Ability to sit and/or stand for long periods of time
• Experience using Microsoft Office Suite: knowledge of RIS software preferred.
MISC DETAILS:
*Teams interviews
*Could convert to perm
*These roles require being on time and limiting call outs. There is a strict attendance policy with this facility so please evaluate candidates for reliability and being on time.
*Training is the first few weeks. NO TIME off is approved during the first 3 weeks.
*Dress code is black scrubs. New hire must provide their own scrubs.
*Someone who is a great communicator and team player.
*Bilingual would be great – not necessary.
*Multi tasking is a must.
*Phone duty – multi lines.
*EMR – Royal Pay and will be using E-Rad.
*MDM – for document management.
*Outlook / Microsoft suite.
*Cash – handling (mostly CC).
*High pressure situations.
Our client is the one of the largest Healthcare Staffing Provider in the United States, to be assigned at one of their affiliated hospitals/healthcare facilities.
This particular client is requiring that all new hires show proof of vaccination. However, accommodations may be made for those with disabilities or religious reasons who cannot obtain a vaccine.
Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Don't miss out on this amazing opportunity! If you feel your experience is a match for this position please apply today and join our team. We look forward to working with you!
APR Consulting, Inc., is one of the most trusted talent acquisition and workforce solutions providers in the United States. Known for exceptional responsiveness, agile strategies, and consistently high-level talent, the firm has become a go-to for organizations and managed services providers navigating complex change and urgent challenges. Since its founding in 1980, APR has transformed from a California IT-focused staffing firm to a full-service solutions provider filling a wide range of positions and serving over eight industries — including aerospace and defense, healthcare, IT, telecom, hospitality/gaming, sports/entertainment, government, and utilities –– in all 50 states, with a loyal roster of more than 850 specialized professionals.