• Location: Asheville, North Carolina
• Type: Contract
• Job #82926

APR Consulting, Inc. has been engaged to identify a Patient Services Rep III
 
Location: Asheville, NC 28806
Position: Patient Services Rep III
Pay Rate: $19.40/hr
Duration: 26 weeks
Expected Shift:  Onsite; M-TH 8AM-5PM and F 8AM-1:30PM
Interview: Virtual
Conversion: Yes, temp to perm
 
JOB SUMMARY
The team member’s Number One job responsibility is to deliver the most remarkable patient experience,
in every dimension, every time, and understands how to contribute to the health system’s vision of
achieving that commitment to patients and families. At Novant Health, people are our business. We treat
each other with respect and compassion. We embrace the differences in our strengths while fostering an
environment of inclusion, empowerment, inspiration and courage. The team member will use Novant
Health’s First Do No Harm (NHFDNH) safety behaviors/error prevention tools and high reliability
strategies as appropriate to ensure a safe, remarkable patient experience.
Responsible for timely and accurate recording of patient demographics, insurance information, patient
charges and collections. Scheduling patient appointments in a timely and accurate manner. Crosstraining
required in multiple administrative support functions.
 
Job Functions:
Patient Registration: At registration, enters complete accurate patient demographic and insurance
information in system. Greet patient, verify and correct any demographics and insurance
information, copy insurance card and ensure copy is added to patient medical record.
Communicate any changes in demographic and insurance information to the appropriate areas.
Obtain updated patient registrations signature with date and ensure that the form is added to
patient record. Collects and enters co-pay.
• Patient Check Out: At check out, verify patient charges in electronic system, recheck insurance
information, schedule return appointments if appropriate and collect balances due. Run
appropriate daily close reports, reconciling all cash, checks and credit card charges received for
each business day. Verify charges in charge audit work queue and correct errors before releasing
charges. Complete individual and/or practice reconciliation report including bank deposit slip.
• Scheduling: When scheduling appointment, enter necessary patient demographics if new patient;
verifies information if established patient. Chooses appointment time based on patient request,
physician/provider availability and urgency of appointment.
• General Clerical Duties: File. Make Copies. Answer the telephone, provide accurate follow up,
take and communicate messages.
• EPIC and Charge Entry Audit: Responsible for resolving Work Queues in Epic including, but not
limited to: Follow Up; Claim Edit; Charge Review (Audit and Review); Missing Guarantor.
Research and analyze denials, correct errors to ensure charges captured and processed and goal
for site errors is met or exceeded. Respond to patients and staff for billing and insurance
questions. Resolve work queue errors & denials through research and analysis by reviewing chart
and office notes, pre-authorizations, hospital documents, etc. Ensure charges drop for claims
processing. Work closely with practice coder in resolution process. Respond to requests from
practice Revenue Cycle Advocate. Serve as resource for front desk registration to ensure
accuracy on insurance information. Resolve patient billing concerns. Assist providers in charge
capture when necessary.
• Teamwork and Communication: Work within a team to achieve patient and team goals. Share and
initiate regular and professional communication with co-workers. Participate in regular staff
meetings. Works with team to identify opportunities of improvement and actively participates in
the improvement process.
• Human Experience: Show courage through creating and sharing innovative ideas to improve the
experience for both patients and peers. Round on patients to create meaningful connections and
keep patients informed of visit details (delays/wait times). Model the experience principles through
consistently engaging in Always Event behaviors and viewing feedback through the patient lens.
Recognize and value the unique differences and similarities in both our team members and
patients to create an inclusive environment where diversity is celebrated. Explain all processes to
patients in plain language and utilize teach back to ensure understanding. Know and model the
mission, vision and values, and how they relate to role-specific responsibilities. Model our people
credo through a passion to care for each other, our patients and our communities.
 
JOB REQUIREMENTS:
– High School Diploma/GED
– 1+ years experience in a medical office setting
– Knowledge of medical office software for the following: updating patient demographic information,
posting charges, copays, and scheduling patient appointments.
– Requires excellent verbal communication skills.
– Must be able to work with changing priorities.
– Requires excellent organizational, problem solving and critical thinking skills.
– Must be able to interact with individuals of all cultures and levels of authority.
– Requires the ability to maintain confidentiality. Must be able to function as part of a team.
– Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience.
– High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements.
– Familiarity of coding requirements for practice specialty.
 
 
Our client is the one of the largest Healthcare Staffing Provider in the United States, to be assigned at one of their affiliated hospitals/healthcare facilities.
 
 
This particular client is requiring that all new hires show proof of vaccination. However, accommodations may be made for those with disabilities or religious reasons who cannot obtain a vaccine.
 
Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide.
 
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
 
Don't miss out on this amazing opportunity! If you feel your experience is a match for this position please apply today and join our team. We look forward to working with you!