APR has been engaged to identify a hardworking Entry Level Call Center Agent for one of our biggest clients in the automotive industry.
LOCATION: Cypress, CA 90630 (ONSITE)
POSITION: Entry Level Call Center Agent
DURATION: Potential to be converted depending on business needs
SHIFT: 1st shift, M-Th, 8:00 am – 5:00 pm or 11:00 am – 8:00 pm, or Friday: 8:00 am – 5:00 pm, Two Saturdays per month: 8:00 am – 12:00 pm, Must be flexible, schedule may change with business needs
PAY RATES:
- $22/hr. – base rate
- $22.50/hr. – bilingual Spanish
This will be an ONSITE role
Typing Skills Test and a Microsoft Word and Excel Test are required with each submission. Must reach at least 50 wpm and at least an 80% passing score for the Word and Excel test.
JOB DUTIES
- Auto-Dialer Collections – make outbound/receive inbound calls on accounts that are 5-29 days past due and assist customers with bringing their accounts current (approximately 100+ phone calls daily)
- Identify root cause of customer delinquency and generate effective solutions for AHFC and customer
- Conduct minimal skip tracing necessary to prepare account for next level of collections
- Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives)
- Become a productive member of the department (meet quantitative objectives)
- Maintain enthusiastic and positive attitude
- Attendance – being here on time ready to work at the start of the shift, adhering to the break and lunch schedules to ensure proper phone coverage
ASSIGNMENT DESCRIPTION
- Ideal for those looking for an entry-level position in the general field of Customer Service, Customer Accounts, and/or Automotive Finance
DESIRED SOFT-SKILLS
- Excellent verbal communication skills (easy to understand)
- Able to multi-task (ability to talk and type simultaneously is a must)
- Customer service oriented
- Self-starters
- Eager to learn
- Bilingual a plus
EDUCATION
- Associate’s or Bachelor’s degree graduate
About our Client:
One of the leading subsidiaries for an automotive industry that provides financing and leasing solutions for automobiles, motorcycles, power equipment, marine, aircraft, and parts and accessories
About APR:
Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Don’t miss out on this amazing opportunity! If you feel your experience is the matched for this position, apply today and join our team. We look forward to working with you!
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