Patient Services Coordinator
APR Consulting, Inc. has been engaged to identify a Patient Care Coordinator
Location:751 NE Blakely Dr Ste 5010 Issaquah, WA 98029
Position: Patient Care Coordinator
Pay Rate: $26.88/hr
Duration: 13 weeks
Expected Shift: Monday – Friday, 8:30am to 5pm (no weekends, no holidays, no call)
GENERAL SUMMARY:
Patient Care Coordinators work under the general direction of a physician or his/her designee, utilizing communication and management skills to coordinate seamless care delivery for patients in a surgical or non-surgical setting. Will act as a patient advocate to assure the patient's access to health care during their entry into and through the services of the clinic.
ESSENTIAL FUNCTIONS:
- Act as contact for clinic providers, patient and family, referring physicians, outside agencies, outside staff and general public by providing information regarding the clinic’s services.
- Act as liaison between the patient and the various clinic areas and ancillary services to coordinate activities involved in pre-operative planning and preparation or planned hospitalization.
- Coordinate pre-admission tests, pre-surgery appointments/tests, and procedures as delegated by the provider or nurse.
- Ensure a complete medical record is present at the time of patient visit, admission, and/or procedure.
- Facilitate the flow of documents between patient, providers and payers.
- Communicate with health care team members regarding the status and/or completion of care coordination activities.
- If working in a specialty clinic that receives internal referrals, ensure that referrals are addressed in a timely manner under the direction of the clinic leadership team.
- Work with financial services and establish procedures to ensure financial information is complete prior to appointments, procedures or admissions.
- Assist with scheduling surgeries and/or procedures or services needed in the ambulatory management of the patient’s care.
- Promote and protect general safety for patients/families/friends and co-workers through adherence to correct procedures, timely communication of messages.
- Provide summary reports to clinic leadership on referral volumes and status (where applicable).
- Support development of clinic and divisional efficiency and effectiveness through participation in quality assessment and improvement activities.
- Maintain/improve own professional competence, knowledge and skills to meet identified self-learning needs and annual review requirements.
- Apply appropriate policies, procedures, protocols and standards of practice in performing duties.
- Promote the mission of Swedish externally in a positive way. Function as an ambassador for Swedish when interfacing with anyone outside the organization.
- Demonstrate the Swedish values including patient-centered care and service; respect, caring and compassion; teamwork and partnership; continuous learning and improvement; and leadership at all times.
- Consistent use of AIDET system for excellent service.
JOB-SPECIFIC KNOWLEDGE, SKILLS, & ABILITIES:
- Solid understanding of medical terminology desired.
- Solid understanding of CPT and ICD10 coding.
- Working knowledge of insurance authorization process.
- Be able to manage confidential information.
- Ability to effectively communicate both in writing and verbally, as well as to interact in a professional manner with colleagues, patients, families, and visitors.
- Excellent organizational, planning, and prioritization skills; able to manage multiple tasks and competing priorities.
- Must be able to work well with all members of the health care team and in a team environment.
- Ability to treat people with respect under all circumstances, instill trust in others while upholding the values of the organization.
- Must be flexible and willing to take on increasing responsibility.
- Ability to develop and maintain effective working relationships with peers, physicians and other staff members.
- Demonstrated PC skills, i.e. proficient with MS Office products including Word, Excel, and Outlook
REQUIRED QUALIFICATIONS:
- 1 year of experience in medical/healthcare setting or 2 years in a customer service role
- Prior experience providing a high level of customer service in a fast-paced environment, including handling confidential data with discretion
- Electronic Medical Records (EMR) experience, specifically EPIC
Our client is the one of the largest Healthcare Staffing Provider in the United States, to be assigned at one of their affiliated hospitals/healthcare facilities.
This particular client is requiring that all new hires show proof of vaccination. However, accommodations may be made for those with disabilities or religious reasons who cannot obtain a vaccine.
Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Don't miss out on this amazing opportunity! If you feel your experience is a match for this position please apply today and join our team. We look forward to working with you!
APR Consulting, Inc., is one of the most trusted talent acquisition and workforce solutions providers in the United States. Known for exceptional responsiveness, agile strategies, and consistently high-level talent, the firm has become a go-to for organizations and managed services providers navigating complex change and urgent challenges. Since its founding in 1980, APR has transformed from a California IT-focused staffing firm to a full-service solutions provider filling a wide range of positions and serving over eight industries — including aerospace and defense, healthcare, IT, telecom, hospitality/gaming, sports/entertainment, government, and utilities –– in all 50 states, with a loyal roster of more than 850 specialized professionals.