Patient Services Representative

  • Location: Oakland, California
  • Type: Contract
  • Job #88909

APR Consulting, Inc. has been engaged to identify a Patient Services Representative
 
Location: Oakland, CA 94609
Position: Patient Services Representative
Pay Rate: $25/hr
Duration: 26 weeks
Expected Shift: 8am to 5pm

Job Summary

Requirements:

  • HS Diploma or equivalent education/experience
  • 1+ year of recent relevant experience in patient services, registration, front desk, or medical office support
  • Experience with patient check-in, appointment scheduling, intake procedures, and form completion
  • Experience with Electronic Health Record (EHR) updates and patient demographic/insurance verification
  • Basic knowledge of insurance policies, procedures, patient billing, and authorizations
  • Ability to maintain strict confidentiality and protect PHI in compliance with privacy requirements
  • Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook
  • Ability to manage multiple tasks, prioritize work, and meet deadlines in a high-interruption environment
     

Preferred Requirements:

  • Experience in an outpatient medical facility
  • Experience collecting payments for healthcare services
  • Experience answering phones and providing customer service in a clinical setting
  • Ability to interpret written, oral, diagram, and schedule-based instructions
  • Ability to build collaborative relationships with peers, providers, and department staff
     

Summary / Duties:

  • Serves as the first point of contact for patients entering an outpatient medical facility. This role is not intended for inpatient or clinical care functions.
  • Responsibilities include greeting and checking in patients, verifying demographic and insurance information, confirming authorizations, scheduling appointments, updating the EHR, and facilitating intake forms and payment collection.
  • The Patient Services Representative II answers phones, supports general clerical workflows, maintains accurate documentation, and ensures routine and priority tasks are completed within department time frames.
  • The role requires professional communication with patients, families, providers, and staff while maintaining a clean, organized, and safe workspace.
  • Responsibilities must be performed in compliance with organizational policies, regulatory requirements, and strict PHI privacy standards.
     

This particular client is requiring that all new hires show proof of vaccination. However, accommodations may be made for those with disabilities or religious reasons who cannot obtain a vaccine.
 
Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide.
 
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
 
Don't miss out on this amazing opportunity! If you feel your experience is a match for this position please apply today and join our team. We look forward to working with you!

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About APR Consulting
APR Consulting, Inc., is one of the most trusted talent acquisition and workforce solutions providers in the United States. Known for exceptional responsiveness, agile strategies, and consistently high-level talent, the firm has become a go-to for organizations and managed services providers navigating complex change and urgent challenges. Since its founding in 1980, APR has transformed from a California IT-focused staffing firm to a full-service solutions provider filling a wide range of positions and serving over eight industries — including aerospace and defense, healthcare, IT, telecom, hospitality/gaming, sports/entertainment, government, and utilities –– in all 50 states, with a loyal roster of more than 850 specialized professionals.