Healthcare Customer Service Rep
APR Consulting, Inc. has been engaged to identify a Healthcare Customer Service Representative
Location: Whittier, CA 90601
Position: Healthcare Customer Service Representative
Pay Rate: $24.50/hr
Duration: 34 weeks
Expected Shift: 40 hrs/week
730 am – 4:pm or 8:00 am – 4:30 pm Monday – Friday no Weekend
SUMMARY
The Customer Service Representative performs various routine and complex clerical tasks; and deals with patients, family members, visitors and clinic personnel in other departments to ensure good internal and public relations
SPECIFIC SKILLS NEEDED
• Knowledge of medical billing/collections practices and basic medical coding; computer data entry skills; ability to deal courteously with patients; bilingual in Spanish desired
EDUCATION/EXPERIENCE/TRAINING
Required:
• Minimum 1 year of experience in billing and collections.
• High school diploma or equivalent or 7 years of experience in billing and collections.
Preferred:
• 2 years of experience in billing and collections.
• Certification, experience, or proficiency in EPIC Applications
DUTIES AND RESPONSIBILITIES
1. Safeguards and preserves the confidentiality of patient’s protected health information in accordance with State and Federal (HIPAA) regulatory requirements, hospital and departmental policies.
2. Ensures a safe patient environment and adherence to safety practices per policy.
3. With consideration to age, employee utilizes the approved process to resolve biophysical, psychological, educational and environmental needs of patient/significant other when administering care.
4. Essential to the provision of community benefits as an expression of our charitable healthcare mission and purpose, each manager/supervisor is committed to the delivery of high quality, compassionate healthcare and is further committed to supporting the strategic direction of community benefits within PIH Health and its affiliates. (Applies to management positions.)
5. Receive and resolve patient complaints regarding insurance billing, and initiate accurate account adjustments; follow all billing problems through to conclusion
6. Answer all correspondence relating to billing questions; make appropriate financial arrangements
7. Verify insurance status, eligibility and general account information
8. Assist patients with courtesy billing and update insurance information as necessary
9. Forward billing to appropriate carriers to ensure timely and accurate payment; demonstrate complete knowledge of all appropriate carriers
10. Perform reconciliation of refund accounts; attach documentation and forward to bookkeeper to process refund checks; identify problems and follow through to conclusion
11. Review credit statements for correct recipient of refund
12. Perform other tasks as assigned
PERSONAL QUALITIES
• Recognize differing values and be culturally sensitive.
• Flexible, adaptable.
• Personable, courteous, punctual, honest.
• Creative, organized, able to establish priorities.
• Professional appearance and attitude.
• Ability to make good decisions.
• Commitment to the organization for which you work.
• Ability to keep confidential information.
• Effective time management skills and sound work ethics.
• Ability to work at a computer and input data several hours each day.
COMMUNICATION
• Talking or hearing essential to communicate with patients and staff.
• Good communication skills; read, speaks and writes English fluently.
• Bilingual skills preferred.
• Strong interpersonal skills.
• Actively participates in staff meetings.
Our client is the one of the largest Healthcare Staffing Provider in the United States, to be assigned at one of their affiliated hospitals/healthcare facilities.
This particular client is requiring that all new hires show proof of vaccination. However, accommodations may be made for those with disabilities or religious reasons who cannot obtain a vaccine.
Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Don't miss out on this amazing opportunity! If you feel your experience is a match for this position please apply today and join our team. We look forward to working with you!
APR Consulting, Inc., is one of the most trusted talent acquisition and workforce solutions providers in the United States. Known for exceptional responsiveness, agile strategies, and consistently high-level talent, the firm has become a go-to for organizations and managed services providers navigating complex change and urgent challenges. Since its founding in 1980, APR has transformed from a California IT-focused staffing firm to a full-service solutions provider filling a wide range of positions and serving over eight industries — including aerospace and defense, healthcare, IT, telecom, hospitality/gaming, sports/entertainment, government, and utilities –– in all 50 states, with a loyal roster of more than 850 specialized professionals.