Credit and Payments Representative
An electric utility client is looking for a Credit and Payments Representative who is responsible for clearing payment exceptions pertaining to the electronic payment channels and helps to resolve payment inquiries received by customers directly and through system generated orders.
Location: Irwindale, CA 91706
Position: Credit and Payments Representative
Pay Rate: $24/hr. on W2
Duration: 18 months or longer
Schedule: Monday – Friday, 7:00 a.m. – 4:00 p.m.
*** Hybrid Schedule. Office Days are Mon & Tue, Remote Wed – Fri***
LOCAL CANDIDATES ONLY
RESPONSIBILITIES:
- Responsible for clearing payment exceptions pertaining to the electronic payment channels: Electronic Funds Transfer; Authorized Payment Agencies; Direct Payment; Electronic Data Interchange; Quick Check; Credit/Debit Card; and SCE.com.
- Helps to resolve payment inquiries received by customers directly and through system generated orders.
- Utilizes internal and external tools designed towards researching payments and determining their intended destination.
- Works with the company’s banking relationships and vendors to return unidentified payments to the originator when necessary.
- Completes a daily reconciliation between SAP-ISU and the General Ledger using Bank deposit data to validate accurate financial reporting.
- Issues customer refund drafts for lost, stolen, or uncashed refunds. · Works to process fraud documents with the appropriate internal groups.
REQUIRED QUALIFICATIONS:
- High School Diploma or equivalent required.
- Three (3) years of experience in customer service and resolving customer inquiries.
- Ability to change course when an urgent matter arises.
- Good Written, Verbal and Communication Skills
- Ability to communicate complex issues well both in writing and verbally
DESIRED SKILLS:
- Experience with SAP applications
- Experience with the payment processes and/or banking knowledge.
- Ability to apply logic to a scenario and pull upon previous occurrences.
About our client:
Our client is one of the largest electric utilities and a longtime leader in renewable energy and energy efficiency in the United States providing electricity for much of Southern California.
About APR:
Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide.
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Don't miss out on this amazing opportunity! If you feel your experience is the match for this position please apply today and join our team. We look forward to working with you!
#SLA
APR Consulting, Inc., is one of the most trusted talent acquisition and workforce solutions providers in the United States. Known for exceptional responsiveness, agile strategies, and consistently high-level talent, the firm has become a go-to for organizations and managed services providers navigating complex change and urgent challenges. Since its founding in 1980, APR has transformed from a California IT-focused staffing firm to a full-service solutions provider filling a wide range of positions and serving over eight industries — including aerospace and defense, healthcare, IT, telecom, hospitality/gaming, sports/entertainment, government, and utilities –– in all 50 states, with a loyal roster of more than 850 specialized professionals.