HR Case Management Coordinator
An electric utility client is looking for an HR Case Management Coordinator who will provides centralized human resource services spanning payroll, benefits and other transactions through the HR service center (HRSC)
Location: Rosemead, CA 91770 (Hybrid- Monday and Tuesday)
Position: HR Case Management Coordinator
Pay Rate: $27.90/hr. on W2
Duration: 12 months or longer
Schedule: M-F 8-5 / 7-4 Shift may vary due to business needs
RESPONSIBILITIES
- Provides centralized human resource services spanning payroll, benefits and other transactions through the HR service center (HRSC)
- Ensures efficiency of service center operations, technology and transaction processes
- Establishes standards and procedures for handling employee questions, transactions and administration of human resource programs
- Coordinates services with the human resource information systems, human resource program managers and technology specialists
- Responds to inquiries to the Human Resources Service Center via telephone or the case management tool in a fast-paced environment, identifying and escalating process inefficiencies and failures
- Utilizes case management tools to track, monitor, and respond to requests from employees, leaders, vendors, and applicants
- Utilizes standard operating procedures and policies to assist employees, leaders, vendors, and applicants on a wide variety of detailed HR related topics
- Ensures employment files align with departmental guidelines and regulatory requirements by completing file audits for both new hires and transfers
- Conducts regular audits and reviews of HR service delivery processes, systems, and documentation to ensure compliance with internal policies, legal requirements, and industry standards
- Completes termination requests within applicable systems; corrects file feed exceptions
- Works with HR partners to complete weekly, monthly, and annual reporting and audits as needed, leading the documentation of HR service processes for the HR service center
- Participates in the development and delivery of training for internal staff, specialist groups, or others as needed
- A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.
QUALIFICATIONS:
- High School Diploma or Equivalent
- Three or more years of experience in a HR related discipline.
- HR Systems & Case Management Proficiency
- Regulatory & Policy Compliance
- Communication & Customer Service
- Analytical & Problem-Solving Skills
- Collaboration
DESIRED QUALIFICATIONS
- SuccessFactors
- Process Improvement
About our client:
Our client is one of the largest electric utilities and a longtime leader in renewable energy and energy efficiency in the United States providing electricity for much of Southern California.
About APR:
Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide.
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Don't miss out on this amazing opportunity! If you feel your experience is the match for this position please apply today and join our team. We look forward to working with you!
#SLA
APR Consulting, Inc., is one of the most trusted talent acquisition and workforce solutions providers in the United States. Known for exceptional responsiveness, agile strategies, and consistently high-level talent, the firm has become a go-to for organizations and managed services providers navigating complex change and urgent challenges. Since its founding in 1980, APR has transformed from a California IT-focused staffing firm to a full-service solutions provider filling a wide range of positions and serving over eight industries — including aerospace and defense, healthcare, IT, telecom, hospitality/gaming, sports/entertainment, government, and utilities –– in all 50 states, with a loyal roster of more than 850 specialized professionals.