Forecasting Analyst III
An electric utility client is looking for a Workforce Management Specialist who will be responsible for building workforce plans that support our day?to?day operations. It includes forecasting, staffing plans, schedule development, and performance analysis, with close partnership across Operations,
Location: Irwindale, CA, 91702 (Hybrid 2 days)
Position: Workforce Management Specialist
Pay Rate: $ 49.90 /hr on W2
Duration: 12 months or longer
Schedule: M-F, 8:00 AM to 5:00 PM
RESPONSIBILITIES
- Responsible for the Systems, and our vendors to keep service on track.
- Expected to understand what’s happening on the floor,
- Responsible for explaining why the forecast is happening, and recommend clear actions to address it.
REQUIRED QUALIFICATIONS:
- Experience in a contact center (forecasting + scheduling + performance analysis)
- Strong understanding of key call center drivers and metrics:
- Forecast inputs (volume, AHT, shrinkage), service level/ASA, abandon rate, occupancy, adherence, backlog
- Proven ability to turn data into operational recommendations, not just reports
- Advanced Excel skills (pivot tables, lookups, nested formulas, PowerQuery)
- Experience producing staffing plans and explaining tradeoffs (service vs cost)
- Comfortable working with ambiguity and changing priorities (weather/events/outages/system issues)
- Strong communication skills, able to clearly explain performance drivers and provide direct, easy?to?understand updates
- Strong stakeholder partnership collaborating well with Operations and vendors
- High attention to detail and follow-through (schedule accuracy, assumptions, documentation)
DESIRED QUALIFICATIONS:
- Degree preferred; minimum 4–6 years of direct contact center WFM experience may substitute
- Minimum Years of Experience: Five or more years of experience performing resource management and/or business planning.
About our client:
Our client is one of the largest electric utilities and a longtime leader in renewable energy and energy efficiency in the United States providing electricity for much of Southern California.
About APR:
Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide.
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Don’t miss out on this amazing opportunity! If you feel your experience is the match for this position please apply today and join our team. We look forward to working with you!
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APR Consulting, Inc., is one of the most trusted talent acquisition and workforce solutions providers in the United States. Known for exceptional responsiveness, agile strategies, and consistently high-level talent, the firm has become a go-to for organizations and managed services providers navigating complex change and urgent challenges. Since its founding in 1980, APR has transformed from a California IT-focused staffing firm to a full-service solutions provider filling a wide range of positions and serving over eight industries — including aerospace and defense, healthcare, IT, telecom, hospitality/gaming, sports/entertainment, government, and utilities –– in all 50 states, with a loyal roster of more than 850 specialized professionals.