Advanced Technical Service Associate (Secret Clearance)
Our DoD/Aerospace client is looking to fill an Advanced Technical Service Associate position within their high-technology defense systems team. This role offers an exciting opportunity to provide technical support for complex electro-mechanical systems, software, and networked environments, ensuring system reliability and performance for mission-critical operations. The position is based in Scottsdale, AZ and is fully on-site.
Location: Scottsdale, AZ (On-site)
Position: Advanced Technical Service Associate
Contract Length: 12–24 months with possibility of going direct
Pay: $35.77 per hour
Education/Experience: Associate’s Degree or equivalent experience with 3+ years of relevant experience
Schedule: First Shift
Clearance Requirement: Active Secret Clearance required (U.S. citizenship required)
In this role, you will use your technical and interpersonal skills to:
- Provide advanced technical support for engineers, technicians, and product support teams.
- Diagnose, troubleshoot, repair, and debug complex electro-mechanical equipment, software, and networked systems.
- Support escalation cases where initial troubleshooting has not resolved issues.
- Report design, reliability, and maintenance issues to engineering teams.
- Assist with customer installation, training, and technical support activities.
- Provide direct support to customers using highly technical systems and applications.
- Manage technical service activities and ensure compliance with company and customer quality standards.
- Conduct failure analysis and root cause investigations.
Knowledge, Skills, and Abilities
- Security+ or other IAT II certification required.
- Experience with network and IT systems management.
- Knowledge of SQL Server and software administration.
- Strong troubleshooting skills in a Windows environment.
- Experience with failure analysis and root cause reporting.
- Familiarity with tools and systems such as:
- CA Spectrum OneClick
- Oracle CRM
- Microsoft Terminal Server
- HBSS and antivirus systems
- Network monitoring tools
- Asset management software
- Active Directory tools (preferred)
- Experience supporting DoD or DHS systems is a plus.
- Strong customer service and communication skills.
About Our Client
Our client is a mission-critical DoD–Aerospace defense contractor developing solutions that will lead, serve, and protect our country. They develop strategic systems for defense, civil government, intelligence, and cyber end users on an international basis.
About APR Consulting
Since 1980, APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Don’t miss out on this amazing opportunity! If you feel your experience is a match for this position, please apply today and join our team. We look forward to working with you!
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APR Consulting, Inc., is one of the most trusted talent acquisition and workforce solutions providers in the United States. Known for exceptional responsiveness, agile strategies, and consistently high-level talent, the firm has become a go-to for organizations and managed services providers navigating complex change and urgent challenges. Since its founding in 1980, APR has transformed from a California IT-focused staffing firm to a full-service solutions provider filling a wide range of positions and serving over eight industries — including aerospace and defense, healthcare, IT, telecom, hospitality/gaming, sports/entertainment, government, and utilities –– in all 50 states, with a loyal roster of more than 850 specialized professionals.